by Nadia
My car is an obnoxious thing. It stalls every other block. It never stays where I left it last. It’s big and ugly. It smells bad. Basically, my problem is that my car is a bus. And it’s always late.
So my first day volunteering at the front desk was last Thursday, and I was supposed to be there at 9 a.m. I got there at 9:05. I know, it’s not that bad, but for someone who has been scarred by a previous employment experience of getting the riot act for being two minutes late (no joke), it made me edgy.
The “family entrance” area looked dark and empty. Where’s Claudine? I was supposed to check in with Claudine, the deacon in charge of the front desk. I walked over and looked under the desk, just to double-check if I was alone. I know that sounds dumb, because nobody sits under desks, but if you’d grown up in my family, you’d be suspect of every “empty” and “quiet” room, too. But no, Claudine was not hiding under the desk to scare me.
I sat in the lobby for several minutes and began to contemplate heading up the forbidden stairs to find her. Maybe she expected me to find her, I thought. But I really didn’t want to attempt the stairs.
See, a few weeks earlier, I had been helping with the Breakfast Club, and I had this cool jet-pack vacuuming gig that made me the prime candidate for doing the odd jobs. Like stairs. So I was instructed to vacuum those big stairs in the main auditorium that go up to who-knows-where. “But don’t vacuum the top,” I was told. My mistake was that I heard, “don’t bother vacuuming the top” instead of “don’t set foot on the top.”
So in search of an outlet for my jetpack, I crossed the line into . . . the world of Mars Hill offices. In the ten seconds I was up there, I couldn’t find an outlet, and the paranoid part of me somehow knew what would happen next, so I started heading back down the stairs-where I was jumped by someone who asked me what I thought I was doing. I explained, but I was told in no unclear terms not to go up there again. OK.
During the rest of the Breakfast Club morning, two more badged strangers came up to me to make sure I knew not to go up there again. OK. OK!! It seriously felt like Office Space and the TPS cover sheets deal. The Breakfast Club is really fun, but word to the wise, folks, don’t go upstairs!
So, understandably, I hesitated to go searching for Claudine up in the Forbidden City. Thank goodness she walked in the door a few minutes later so I didn’t have to. The next half-hour was my crash-course, and then I was left to (wo)man the desk and phones. By the way, Claudine rocks. She wears fishnets to church and rides a moped and she knows everything. It was the best thing ever, because even though she was up in her office, we were on Messenger, and every time someone asked me something I didn’t know (meaning every time someone asked me anything at all), I would just type my question and hit “send’ and-BAM!-an answer. Better than Google! So I’ve started calling her Mars Google.
The very first thing I did as a volunteer was flunk at making coffee. And I didn’t even know for hours because the people were too nice to say anything. Doh!
My instructions were clear: I followed the directions. I brought the carafe downstairs. Some unwitting martyrs with very nice manners took their coffee and didn’t say any bad words or spit it out all over the countertop like I did when I eventually tried it. Another word to the wise: Sometimes coffee filters collapse in the machine, and when that happens, hot water drips through and skips the coffee grounds, and a pot of burnt hot water results.
I was also supposed to answer phones.
“ThankyouforcallingMarsHillChurchthisisNadia. How can I help you?”
The thing was, all the callers were in cahoots. They all called each other first and planned to phone within the same 60 seconds. So there would be silence, and I would be cruisin’ the Members’ Website on the computer, and then-BAM!-three lines would all start going berserk.
It wasn’t really fair, but I have to admit, it was fun playing “Receptionist” and asking people to hold and transferring calls. Of course, by the time the seventh batch of simultaneous callers hit the lines, it wasn’t such a novel idea and I contemplated a new game called “Put-Them-All-On-Hold-Then-Call-Claudine-And-Place-Bets-On-Who-Hangs-Up-Last.” However, since there’s a thirty-day probation period for volunteering at the front desk, and I want to keep on playing Receptionist, I decided I should probably wait until day thirty-one for my betting game idea.
In between phone-call bursts, I was supposed to sign-in volunteers and appointments. I had become that same badguy who makes sure no strangers go up the stairs. Contrary to popular (well, my former) opinion, this is not to keep people out of a Mars Hill Pastors’ invite-only kegger. The real reason is much less dramatic, but important: personal information is floating around and private counseling sessions take place upstairs imagine someone walking in on you at such a vulnerable moment!
So the upstairs is closed for privacy and safety. Oh well. I was all pumped about being a bouncer checking backstage passes, but the only exciting thing that happened was when
one guy entered the building while I was on the phone and made a beeline through a door into the big room. I hung up, grabbed the portable line and hunted him down to find him
looking through the lost-and-found for something of his.
Other than that, I just made myself look stupid a lot, since I didn’t have the slightest clue of who were strangers and who were staff and regulars. The staff must’ve thought it was pretty funny when I halted them at the door. Some of them were one step ahead of me and ran for the login board to show me they were supposed to be there before the awkward “hi, who the heck are you?” conversation had to take place.
One lady on the phone really wanted to talk to one of the pastors and I was trying to be all consoling and suggesting she talk to someone else (since the pastors are really busy) and finally the poor exasperated woman said, “well, I’m his WIFE!” Yeah, ok, I guess I can let you talk to him THIS TIME.
Ugh, I felt like such a doofus!
My last blooper to share with you was one that I have experienced from the other side several times. A woman called up trying to get a download of the “Who’s Your Daddy?” talk, and I couldn’t find it just then, either, so I told her I’d e-mail her the info as soon as I could. Well, when I was leaving at the end of the day, I shut down the computer and did NOT save the file with her forgotten address on it. I can’t even remember her name now. She’s probably wondering, “what the heck!” just like I did, when nobody emailed me back. Lady, if you’re reading this, you know who you are and I’m very, very sorry! If you call on a day other than Thursday, you’ll get someone more competent.
At five o’clock, I decided they’d had enough of my havoc for the day, and I sayonarad. What really cracks me up is that they asked me to come back . . .
Previously published in Vox Pop’s June 2006 print edition.